FAQ's

Where are your products made?
What are the washing & care instructions?
What type of payment do you accept?
How are orders shipped?
What are your shipping and handling charges?
Do you collect sales tax?
Do you ship outside North America?
Do you offer expedited shipping?
How do I return an item?    

 

Where are your products made? Everything is designed,sewn and printed in Canada. Knit fabric is mainly obtained from Canadian sources.

What are the washing & care instructions? So Rad clothing keeps best when washed in cold or luke warm water and hung to dry or tumble dry on low. Iron on high. Shrinkage rate in general is about 2-4%.

What type of payment do you accept? We accept Visa, Mastercard & Paypal.

How are orders shipped? See our Shipping page.

What are your shipping and handling charges? So Rad ships worldwide! At check out you will notice a shipping calculator where you can calculate rates based on what you have ordered and your destination. Tracking info will be emailed. Carriers include Canada Post and Fedex so you will have pricing options and you can choose which suits you best.

Do you collect sales tax? So Rad is based in Toronto, Canada so orders placed or shipped within Canada are charged GST at 5% for Baby Clothes. HST - 13% will be charged on items not considered baby clothes. US & International customers - no sales tax is collected on goods, but shipping will be charged tax at a rate of 13%.

Do you ship outside North America? We currently ship anywhere in the world! Shipping charges are calculated based on size, weight, and destination with the shipping calculator. Questions? Please contact hello@shopsorad.com with your requests.

Do you offer expedited shipping? Expedited shipping is an option at checkout. Expedited orders will ship within 24 hours. Shipping costs are calculated based on size, weight, and destination. Email hello@shopsorad.com for a quote if you don't see the option you want.

How do I return an item? See Return Policy.